CRM
Macro-Relationships with Clients Aren’t Built Overnight: How a Great CRM Solution Ensures They Last for Years
Source: Äri-IT Autumn 2025 Author: Irina Kruuda, CRM Consultant at BCS Itera Every small detail—be it a pre-meeting reminder, sending an invoice in the client’s preferred format, or knowing they prefer morning calls—might seem insignificant, but it creates the feeling for the client that their needs are considered. Does Client Trust Develop Quickly? […]